DELIVERY
YOUR DELIVERY QUESTIONS ANSWERED
How long does it take for my order to be delivered? +
Any retail order placed on a business day will be despatched the following business day. All warehouse orders will be despatched with 5-7 business days
Can I track the delivery of my order? +
Yes, you will receive tracking details via email once your order has been shipped.
What should I do if my order hasn’t arrived? +
If your order hasn't arrived within the expected time frame, please contact us via the TIG HELP HUB using the form below with your order details, and we will assist you.
Do you offer express shipping options? +
No, we don’t offer express shipping.
Can I change my shipping address after placing an order? +
If you need to update your shipping address, please contact us as soon as possible. Once an order has been processed, changes to the address may not be possible.
Will I be notified when my order is shipped? +
Yes, once your order is shipped, you will receive an email with tracking details.
Are there any shipping fees? +
Orders over $115 incl GST do not incur any charges, Orders below $115 incl GST will be charged a fee of $23.00 Incl GST
Can I combine multiple orders for a single delivery? +
Unfortunately, we cannot combine multiple orders into one shipment once they have been processed.
What happens if my delivery is damaged during transit? +
If your delivery is damaged, please contact us immediately via the TIG HELP HUB with photos or details of the issue.
Can I schedule a specific delivery date? +
We currently do not offer scheduled delivery dates. Deliveries will occur within the standard shipping times.
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Need further assistance? Call us on (09) 975 3611
Available between 10:30 AM to 7:00 PM